Model for knowledge management in software project planning in university research groups

Luis Fernando Sierra Joya, Luis Eduardo Becerra Ardila, Luis Carlos Gómez Floréz


Currently, organizations have assigned much importance to the knowledge generated inside and outside the organization, considering it a valuable asset to obtain sustainable competitive advantages and because of its influence in improving their processes, which makes it necessary to create strategies aimed at adequate knowledge management. Knowledge management plays an important role in software development organizations, given that it permits discovering new knowledge, capture it, store it, retrieve it, share it among the members of the organization, and understand it in favor of improvement in terms of costs reduction, greater precision in the definition of the scope and times planned and improvement in the quality of the project. This article presents the results of a qualitative research, which proposes a model that guides the incorporation of knowledge management onto software project planning in university research groups. Among the main results, we find as relevant the areas of scope and time management, as well as follow up and control of projects, which can be improved through the implementation of practices and tools of knowledge management like: collaborative systems, systems for documentary management, training, systems for management of lessons learnt, among others.


software development; knowledge management; research groups; knowledge management tool; project planning

Full Text:



I. Rus and M. Lindvall, “Knowledge Management in Software Engineering,” IEEE Software, vol. 19, no. 3, pp. 26–38, 2002.

T. Dingsøyr and R. Conradi, “A Survey of Case Studies of the use of Knowledge Management in Software Engineering,” International Journal of Software Engineering and Knowledge Engineering, vol. 12, no. 4, pp. 391–414, 2002.

A. Aurum, F. Daneshgar, and J. Ward, “Investigating Knowledge Management practices in software development organisations – An Australian experience,” Information and Software Technology, vol. 50, no. 6, pp. 511–533, May 2008.

R. D. Corbin, C. B. Dunbar, and Q. Zhu, “A three-tier knowledge management scheme for software engineering support and innovation,” Journal of Systems and Software, vol. 80, no. 9, pp. 1494–1505, Sep. 2007.

F. O. Bjornson and T. Dingsøyr, “Knowledge management in software engineering : A systematic review of studied concepts , findings and research methods used,” Knowledge Management, 2008.

F. O. Bjørnson, “Knowledge Management in Software Process Improvement,” Norwegian University of Science and Technology, 2007.

K. . Desouza and Y. Awazu, “Knowledge Management at SMEs: five peculiarities,” Journal of Knowledge Management, vol. 10, no. 1, pp. 32–43, 2006.

J. H. Iversen, L. Mathiassen, and P. A. Nielsen, “Risk in Software Process An Action Improvement :,” Management Information Systems, vol. 28, no. 3, pp. 395–433, 2004.

J. Ward and A. Aurum, “Knowledge Management in Software Engineering – Describing the Process,” in Proceedings of the 2004 Australian Software Engineering Conference (ASWEC’04), 2004, no. c, pp. 137 – 146.

H. Sampieri, C. Fernández, and M. Baptista, Metodología de la investigación, Quinta edi. McGRAW_HILL, 2010.

P. Checkland and J. Scholes, Soft systems methodology in action. John Wiley & Sons Ltd., 1990.

R. L. Baskerville, “Investigating Information Systems With Action Tutorial Investigating Information Systems with Actio,” Communications of the Association for Information Systems, vol. 2, no. 19, pp. 1–32, 1999.

D. J. Collis and C. A. Montgomery, “Competing on resources: strategy in the 1990s,” Harvard Business Review, vol. 73, no. 4, pp. 118–128, 1995.

R. Amit and P. Shoemaker, “Strategic assets and organizational rent,” Strategic Management Journal, vol. 14, no. 1, pp. 33–46, 1993.

R. M. Grant, “The resource-based theory of competitive advantages: implications for strategy formulation,” California Management Review, vol. 33, no. 3, pp. 114–135, 1991.

I. Nonaka and H. Takeuchi, The Knowledge-Creating Company. How Japanese Companies Create the Dynamics of Innovations. Oxford University Press, 1995.

I. Nonaka, georg von Krogh, and S. Voelpel, “Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances,” Organization Studies, vol. 27, no. 8, pp. 1179–1208, Jun. 2006.

S. Liao, “Knowledge management technologies and applications—literature review from 1995 to 2002,” Expert Systems with Applications, vol. 25, pp. 155–164, Apr. 2003.

M. Alavi and D. E. Leidner, “Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues,” MIS Quarterly, vol. 25, no. 1, pp. 107–136, 2001.

T. Davenport and L. Prusak, Ecología de la información. Oxford University Press, 1999.

P. Mathiassen, L. Pourkomeylian, “Managing knowledge in a software organization,” Journal of Knowledge Management, vol. 7, pp. 63–80, 2003.

R. Falbo, L. Borges, and F. M. Rosa, “Using knowledge management to improve software process performance in a CMM level 3 organization,” in Proceedings of the Fourth International Conference on Quality Software, 2004, pp. 162–169.

S. Alhawari, L. Karadsheh, A. Nehari Talet, and E. Mansour, “Knowledge-Based Risk Management framework for Information Technology project,” International Journal of Information Management, vol. 32, no. 1, pp. 50–65, Feb. 2012.

A. Borjesson and L. Mathiassen, “Successful Process Implementation,” IEEE Software, vol. 21, no. 4, pp. 36–44, 2004.

D. Avison, F. Lau, M. Myers, and P. A. Nielsen, “Action research,” Communications of the ACM, vol. 42, no. 1, pp. 94–97, Jan. 1999.

R. Baskerville and J. Pries-heje, “Grounded action research : a method for understanding IT in practice,” Accounting Management and Information Technologies, vol. 9, pp. 1–23, 1999.

B. Kitchenham, O. Pearl Brereton, D. Budgen, M. Turner, J. Bailey, and S. Linkman, “Systematic literature reviews in software engineering – A systematic literature review,” Information and Software Technology, vol. 51, no. 1, pp. 7–15, Jan. 2009.

D. Tranfield, D. Denyer, and P. Smart, “Towards a Methodology for Developing Evidence-Informed Management Knowledge by Means of Systematic Review,” British Journal of Management, vol. 14, no. 3, pp. 207–222, Sep. 2003.

H. Lee and B. Choi, “Knowledge Management Enablers, Processes, and Organizational Performance: An Integration and Empirical Examination,” Journal of Management Information Systems, vol. 20, no. 1, pp. 179–228, 2002.

M. Cohen and P. Bacdayan, “Organizational routines are stored as procedural memory: Evidence from a laboratory study,” Organization science, vol. 4, no. 4, pp. 554–568, 1994.

M. Zack, J. McKeen, and S. Singh, “Knowledge management and organizational performance: an exploratory analysis,” Journal of Knowledge Management, vol. 13, no. 6, pp. 392–409, 2009.



  • There are currently no refbacks.

Copyright (c) 2015 TECCIENCIA Journal